SiDem Case Manager

End-to-End PCN Lifecycle Management

Manage the full PCN journey from issue to closure in one connected system, giving teams visibility and control at every stage.
Statutory notices, correspondence, and case records are generated automatically and consistently, removing manual handoffs and keeping cases moving without bottlenecks.

Integrated Challenges, Appeals, and Evidence Handling

Informal challenges and formal appeals flow through a single, consistent workflow, giving teams a clear and controlled process at every stage.
Evidence is captured systematically and outcomes tracked end-to-end, ensuring tribunal‑ready records, reducing risk and improving response times.

Progression, Recovery, and Case Routing

Rules-based automation ensures auditable workflows with configurable end to end processes, enforcing compliance while reducing handling time and errors.
Cases are routed automatically to the right team or individual based on status, type, or policy rules, keeping workloads balanced and accountability clear

Real Time Parking Rights and Entitlement Visibility

Parking Rights data are stored alongside the PCN data, providing real-time access for VRM queries as well as access throughout the case lifecycle.
Decisions are consistent and defensible, grounded in the same authoritative data every time.

Built In Compliance, Audit, and Insight

Every action, decision, and data change is fully logged in the parking management system, creating a complete audit trail without additional effort.
Pre‑built dashboards give supervisors real‑time visibility of volumes, backlogs, and performance, replacing spreadsheets with confidence and control.

Frequently asked questions

SiDem Case Manager is designed to streamline operations, ensure compliance, and accelerate case resolutions for UK local authorities responsible for civil parking enforcement and Penalty Charge Notice (PCN) processing.

It is used by parking back‑office teams, enforcement managers, appeals officers, and compliance and governance teams who need to manage PCNs, permits, appeals, and recovery activity within a single, legally robust system.

Automated enforcement workflows improves operational efficiency by reducing manual effort, streamlining operations, and accelerating compliant case resolution.

Yes. Workflows can be customised to your council’s processes, using scalable, configurable technology that aligns rules, logic, and correspondence with your statutory obligations and policies.

SiDem Case Manager handles informal challenges, formal appeals, evidence management, and outcome tracking at every stage. With a complete record ready for tribunal or legal review.

SiDem Case Manager integrates with multiple solutions including:

Parking Right Platforms (Permits, Cashless parking, VRM entry P&D platforms, National Parking Platform)
Vehicle services (DVLA, DVSA, also allowing additional third-party vehicle services through standard API)
Appeal (Traffic Penalty Tribunal (TPT), Traffic Penalty Tribunal, Northern Ireland (TPTNI), London Tribunals)
Traffic Enforcement Centre (TEC)
Enforcement Agents (All national providers)
Address validation services
Payment Integration Services (All national providers)
Camera Evidence - CCTV (All VCA approved suppliers including our own Trellint solution)

Yes. Motorists can make payments and submit challenges, online through a portal that connects directly to the back-office case record.

PCN Processing and Case Management, Built for Local Authorities